HEALTH & SAFETY
Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?
Yes, this hotel received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).
What are the procedures implemented to ensure health and security in the hotel?
Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.
HOTEL
Are there any smoking areas in the hotel?
Smoking is only allowed in balconies or terraces (Smoking Areas).
Does the hotel have its own parking?
Yes. For more information please visit our website.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. We have a room for storing luggage before check-in and after check-out.
Do rates include pool access?
Yes, rates do include pool access.
What is the SPA and pool schedule?
Monday to Saturday: 09h00- 20h00
Sunday: Closed
INFORMATION AND RESERVATION:
Tel.: +351 291 724151
Email: [email protected]
Is the parking paid? What is the value?
No, the parking is free.
Are pets allowed in the hotel?
No, pets are not allowed in the hotel.
Does the hotel have meeting rooms?
Yes. Our hotel has 6 meeting rooms. For more information please visit our website : https://madeira-melia-stg.shareit.pt/meetings/.
Does the hotel have weeding services?
Yes. For more information please visit our website : https://madeira-melia-stg.shareit.pt/meetings/.
Is there any lift?
Yes, is there lifts availabe.
Are there any chargers for electric cars?
No, there are not chargers for electric cars.
Is there any Wi-fi service in the hotel (including rooms)?
Yes, there is Wi-fi in the entire hotel.
Does the hotel have lobby and public spaces ?
Yes, the hotel does have lobby and public spaces.
Does the hotel have laundry and ironing service?
Yes, hotel does have laundry and ironing services.
Is it possible to do a pre check-in?
Yes. After making the reservation, all customers who have provided email contact, will receive instructions by email of how to proceed to do a pre-check-in, within less than 7 days. If you do not, 3 days before check-in, we suggest again by email to do the pre-check-in. In this way it is possible for you to fill in the details of all guests and speed up your reception at our hotel.
RESERVATIONS
How to book directly with the hotel?
Reservations can be made through our website. As an alternative you can contact through e-mail or telephone. For more information, please consult our website.
How to cancel or change a reservation made through our website?
Booking cancelation made through our website can be made in it or through request by e-mail. Since some reservation do not allow cancelation you should consult the reservation conditions before making the reservation.
How to reserve a cradle?
Request while making the reservation, in the comments area, special requests or during the check-in.
How should I guarantee a room with a single bed or a double bed?
Request while making the reservation, in the comments area, special requests or during the check-in.
How to do a group reservation?
Please contact the groups department.
How to guarantee a room in a higher floor?
Request while making the reservation, in the comments area, special requests or during the check-in.
What are the advantages of booking directly through the hotel’s website?
The advantage of booking directly through the hotel’s webiste is: The guarantee of the best avaible rate.
RESTAURANT
Does breakfast have gluten-free products?
Yes, breakfast does have gluten-free products.
What are the available menus and what are the different types of cuisine?
“MARE NOSTRUM” RESTAURANT
The hotel offers various different hot and cold themed Buffets, with a “Live Cooking Station” for breakfast and dinner.
“IL MASSIMO” RESTAURANT
À la carte service, with international cuisine – modern décor and a welcoming ambience, and the option to enjoy your meal in the dining room or on the deck with a sea view.
“O ILHEU” BAR / RESTAURANT
Located by the swimming pool, for lunch service and light meals.
LA LUNA BAR
By the Hotel reception, with a panoramic terrace overlooking the sea.
NINI DECK & TERRACE BAR
Atlantic Esplanade with a breathtaking view of the ocean horizon.
Does breakfast have lactose-free milk?
No, breakfast does not have lactose-free milk.
CAREERS
Is it possible to send my CV to join the hotel’s team?
Yes, please send to: [email protected].
RECEPTION
What is the check-in schedule?
Check-in begins at 14h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.
What is the check-out schedule?
The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.
Is the reception open 24h?
Yes, the reception is open 24h.
ROOMS
Is there any rooms for guest with reduced mobility?
Rooms for guests with reduced mobility are available. Our employees are always ready to help you.
Do rooms have minibar?
Yes, rooms do have minibar.
Are there any connecting rooms?
Yes, there are connecting rooms.
Is it possible to request extra pillows and sheets?
Yes, it is possible to request extra pillows and sheets.
Is it possible to include romantic decoration in the room? What is the cost?
Please contact the reception for more information.
Do rooms have balcony?
Yes, rooms do have balcony.
What are the different types of room available in the hotel?
Considering the 220 rooms, there are:
16 Premium Suites with a fully-equipped kitchen;
8 Master Suites with a Kitchenette;
2 Executive Suites;
2 Rooms for disabled guests.
Do rooms have carpet?
Yes, rooms do have carpet.
Do rooms have air- conditioner?
Yes, rooms do have air-conditioner.
Is there any wake-up call service in the hotel?
Yes, there is wake-up call service.
Do rooms have shower or tub?
Yes, rooms do have shower or tub.
Does the room have safes?
Yes, rooms do have safes.
PRICE AND PAYMENT
Are the rates presented per person or per room?
The presented rates are per room.
What are the payment methods for reservations made through our website?
The credit card is the payment method for reservations made through our website.
Is the city tax charged?
No, the city tax is not charged.
Is a credit card needed to make a reservation?
Yes, as a payment guarantee for non-refundable rate and for payment of non-refundable prepaid reservations.
What are the available payment methods?
The available payment methods are: Visa Credit Card, Mastercard, American Express and debit card.
Can I pay with my company’s credit card?
Yes, it is possible to pay with a company’s credit card.
Is it possible to request a bill in my company’s name?
Yes, it is possible to request a bill in a company’s name.
LOCATION
Is the shuttle service between the airport and hotel available?
Yes, the shuttle service between the airport and hotel is available.
How can I go to the beach?
It is possible to go to the beach by bus or a taxi.
How can I go to the city centre?
It is possible to go to the city centre by bus or a taxi.
Is there any pharmacy near the hotel?
Yes, there is a pharmacy near the hotel.